BISP Complaint Tracking System 2025 – How to Follow Up After Filing

If you’ve submitted a complaint to BISP (Benazir Income Support Programme) and haven’t heard back, you’re not alone. Many beneficiaries want to know how to check the progress of their complaint and what to do if there’s no response.

This guide will help you understand how the BISP complaint tracking system works, how to follow up, and what steps to take to ensure your issue is resolved quickly and properly.

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🧭 Why Does BISP Offer a Complaint Tracking System?

The BISP complaint system is designed to give a voice to every beneficiary. Whether your payment was delayed, deducted without reason, or not received at all — you have the right to raise a complaint. The system ensures:

• Transparency in handling issues
• A unique tracking number for every complaint
• Regular updates on progress
• Accountability from BISP staff

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✅ What You Need to Know Before Filing a Complaint

Before we jump into the follow-up steps, make sure your complaint includes:

• Your valid CNIC number
• A working mobile number
• Details of the issue (payment delay, fingerprint error, deduction, etc.)
• Date and location of the incident (if applicable)

Once submitted, you’ll receive a complaint number. This number is very important for tracking and follow-up.

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🔄 How to Follow Up After Filing a BISP Complaint

Step 1: Keep Your Complaint Number Safe

The moment your complaint is recorded, you’ll be issued a reference number. Write it down or take a photo. You’ll need it every time you inquire about your case.

Step 2: Wait a Few Days

Give it at least 7 working days for a response. Simple complaints (like verification errors) may get solved faster, while complex cases (like fraud or deduction refunds) can take longer.

Step 3: Check Status Through the BISP Office

After waiting, visit the same BISP Tehsil Office or center where you filed your complaint. Share your CNIC and complaint number. Ask for your current status.

You might see updates like:

• “In Process”
• “Resolved”
• “Pending Documents”
• “Closed with Action Taken”

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🛠️ What to Do If There’s No Response?

If you don’t receive any update after 10 to 14 days:

• Visit the office again in person.
• Politely ask for the officer handling your complaint.
• Explain your issue clearly and show them your complaint number.
• Request written proof of your visit or a status slip.

If needed, request to speak with a supervisor or senior officer to escalate your case.

Read this : BISP 8171 June 2025 Payment: Rs 27000 for Missed Beneficiaries Starting June 23

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📜 What Happens After Resolution?

Once your complaint is solved:

• If the issue was related to a deducted payment, you may receive a refund.
• If it was a fingerprint failure, your data will be updated and you’ll be allowed to collect future payments.
• If it involved false disqualification, your eligibility status may be restored.

Always request a “Resolved” slip or confirmation after your issue is fixed. This ensures that your case won’t be marked as incomplete.

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📝 Tips for a Successful Follow-Up

• Be calm, respectful, and clear when explaining your issue.
• Don’t rely on agents or middlemen — do it yourself.
• Keep all documents like CNIC copy, complaint receipt, and any SMS or slips safe.
• Follow up regularly but politely.
• Don’t submit multiple complaints for the same issue unless advised.

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Frequently Asked Questions

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🔚 Final Thoughts

The BISP Complaint Tracking System is here to help you. If you’ve filed a complaint, don’t just wait — follow up smartly. Keep your documents ready, stay patient, and visit your local BISP office if needed. Your voice matters, and by speaking up, you’re helping improve the system not just for yourself, but for others too.

Read this: BISP Alert June 2025: Loan Defaulters to Be Blocked from Payments